Know your ABCs of utilities

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Auto-Pay, Budget Bill & Complaints

We make it easy to keep your utilities on! Keep missing the 20th bill deadline? Too busy to stop by with cash, write checks or drop it off in time?

Auto Pay

We offer secure auto-pay to draw it from your bank account instead. Same deadline. It’s easy to sign up at City Hall or call to be emailed.

Budget Billing

Are you surprised by your rising summer bill as your try to stay cool in your home? If you’ve been in your home for at least a year, we can set up budget billing for your account. We will review & adjust every 6 months. Any late payments or penalties still apply & can void this level pay plan.

Complaints

Should you have a complaint regarding your utilities, you may follow our formal complaint resolution process as posted in City Hall. The Iowa Utilities Board can assist if need be.